Canadian Pet Connection FAQs

Do you ship to addresses outside of Canada?

We do! However, appropriate arrangements need to be made. We can ship to anywhere in the USA. Currently, our online store is not designed to handle International orders. Please contact us to receive a shipping quote. We will respond within 24 hours.

How Do I Qualify for Free Shipping?

Free shipping is available for all orders that are $99+, and weigh less than 10 pounds. Bulky items do not quality for free shipping at this time. Bulky items include large bags of pet food (over 5 pounds), bird seed, cat litter, 1 gallon jugs of liquid, dog beds and crates, very long items (such as tether tugs), etc.

Does canadianpetconnection.ca price match?

Canadian Pet Connection will gladly match any competitors advertised price at their sole discretion. Prior approval from our management team is required. A current advertisement from a Canadian competitor must be presented.

When will my order ship?

Most orders ship within 1-3 days, however some may take up to 7 days to ship. On the rare occasion, an item may be back-ordered by the manufacturer, in which case you will be notified via e-mail.

I received a coupon after I placed my order. Can I apply it retroactively?

Unfortunately, coupons and discount codes can only be used when checking out. As of March 1st, 2018, Canadian Pet Connection will no longer be issuing refunds in the potential amount of an unused coupon. However, coupons and discount codes may be saved and used on your next purchase. In the event that you are unable to use the discount before it expires, you can contact us and ask about an extension. In some instances, we may issue a personal code for your own use.

Where can I learn more about current coupons and discounts, or get pet food samples?

You can add dog or cat food samples to your order, and can also learn more about current coupons and discounts, by clicking here.

What are CPC approved brands?

CPC approved brands are brands that have been carefully hand chosen by our team of pet nutrition experts. They consider everything from the quality of ingredients, to the overall nutrition profile. They also look into the manufacturer’s policies, transparency, and history. At Canadian Pet Connection, we only sell foods that are CPC approved brands. This means we only sell foods that we would feed to our own pets.